Knowledge Sharing Processes and Performance of Huduma Centres in Kenya
Abstract
This study examined the influence of knowledge sharing processes on the performance of Huduma Centres in Kenya. Grounded in Social Network Theory, the study employed a descriptive research design with data collected from 189 respondents across five Huduma Centres in Nairobi County, achieving a 93% response rate (176 valid responses). The findings revealed a strong positive correlation between knowledge sharing and performance (r=0.806, p=0.000), with knowledge sharing accounting for 65% of performance variation in Huduma Centres. Descriptive findings showed that 69.7% of respondents acknowledged existing knowledge sharing mechanisms, with organizations utilizing both digital and manual methods for disseminating knowledge. Regression analysis demonstrated that knowledge sharing had a significant positive influence on performance (β=0.696, p=0.000). The study recommends strengthening knowledge sharing through internal memos, cross-training, and enhanced communication channels to improve service delivery in Huduma Centres.
Keywords: Knowledge Sharing Processes, Performance, Huduma Centres
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